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Table of Contents
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Building Capacity for Change Sourcebook today!

How Change Works
The Power of Resistance
Get Prepared
Involve Others Early
Tools You Can Use Today
Major Tools That Get People Involved
Create Your Own Change Strategies
Get Back On Track
Resources

How Change Works

The Cycle of Change
How to Build Commitment for Major Change

The Power of Resistance

Why Resistance Matters
Working with All Levels Of Resistance
How to Spot Resistance in Organizations
What to Avoid
What to Avoid Assessment for Groups
Know When to Walk Away

Get Prepared

The Key to Turning Resistance into Support
Where Are We on the Cycle? Assessment
How Are You Contributing to the Problem?
5/5 Stakeholder Analysis
Support for Change Questionnaire
Change Management Skills Assessment
How to Sustain Commitment to Change
What Tools to Use

Involve Others Early

Open Book Management
Build Strong Relationships
The Marco Polo Approach
Know Me Game

Tools You Can Use Today

What If Scenarios
How to Create a Vision or Compelling Goal
Guidelines for Holding a Meeting
Meeting Between Departments to Get a Merger to Work
How to Present Your Idea to Senior Management
Four Types of Questions to Ask During All Meetings (ICA)
Six Thinking Hats (DeBono)
Technology of Participation (ICA)

Major Tools That Get People Involved

brief overview of
Real Time Strategic Change
Future Search
Open Space Technology
Appreciative Inquiry
The Conference Model

Create Your Own Change Strategies

Conditions for Change Assessment
Build Commitment to Change Assessment

Get Back On Track

Workout
Dialogue
Meeting to Explore Why Implementation is Failing
Expectations Exchange
Determine the Levels of Resistance
Focus Groups
Discuss the Undiscussibles (Argyris)
Using Index Cards
What Individuals Can Do to Get Things Back on Track

Resources